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Shipping Information


 


SHIPPING CHARGES

Custom Feathers realizes that shipping charges are high. We want you to be happy with our shipping charges, because a happy customer is one that returns to buy again. Calculating shipping charges is not an exact science, but we try to get it as close as we possibly can, we don't want you to pay any more than you have to. So here is our iron clad guarantee: We will refund ANY and ALL shipping overcharges that are reported. We realize that errors in shipping charges happen, some beyond our control. There are legitimate reasons for postage overages to happen. If you feel that our shipping charges are in excess, for fastest service, immediately after placing an order, please text: David: please review my shipping charges for the order that I placed with Custom Feathers (please supply you name). His cell phone number is 660-247-2738. You may also email him at feathers@greenhills.net. Please do so before 2 PM so that you order can be processed the same day. We will review and text you the results. You may accept the review and verify the order and we will refund any overages or you may refuse the review and cancel your entire order, no questions asked. If you do not respond to the review by 2 PM, the order will be held till the next day.
David Mitchell
CUSTOM FEATHERS
 


US ORDERS

We try to ship as soon after the order is paid for as is practical. Normal processing time is 24 hours. All US orders will be shipped by USPS Priority Mail service unless otherwise stated and will usually be recieved within 2 - 3 days after shipment. Normal turn around is 3-5 days. If you haven't recieved your order in 10 days, PLEASE email us so we may invistigate the matter. All orders are shipped with delivery confirmation.
 


FIRST CLASS SHIPPING

There are a few items that we will be able to ship by first class. First class shipping will be limited to one product only but can be multiple quantities of one product if it will remain within the weight limits. The first class option will be listed in our product catalog just below the add to cart button as a buy now button.
 


****BALLOON FEES****

Ballon fees rarely happen at Custom Feathers unless you have an unusually large order, but..... when they do, this is what they are:
Balloon fees are fees assessed by shippers when the size of the container exceeds 1 cubic foot in zones 5 and above, and can not be determined until the items are packaged and the container is measured. These are fees that are beyond our control and this is our attempt to insure that you will pay no more in shipping fees than is required. Please place your order. We will temporarily pack your container and determine what the balloon fees are and send you a paypal payment request. You can either send the balloon payment or decline the extra charges by texting for fastest service to David at 660-247-2738 or by responding to feathers@greenhills.net. You have our guaranteed assurance that the transaction will be cancelled and all your funds will be returned to you immediately if you do not wish to complete the transaction. We are very sorry for this inconvenience.
Custom Feathers
 


Webmaster:
dakirby@suddenlink.net

 





















 
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DOMESTIC FIRST CLASS SHIPPING RATE
This buy now button is provided for our customers to take advanatage of first class shipping rate for 1 or any quantity in the dropdown menu. To qualify for this rate the total weight must be under 1 lb. If you wish to buy a larger quantity, or add this product to another order, please use the add to cart button. Using the add to cart button for this product with an existing order will not add any extra shipping container weight to your order. International customer info Here
 




























 
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UNCUT AND DIECUT FLETCHING
Uncut and die-cut fletching are shipped in a small flat rate priority box to maintain the fletchings integrity. A quantity of 4 orders will comfortably fit in this box. If you order a larger quantity, there "may" be extra postage required.
 






























 
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INTERNATIONAL ORDERS

We are currently taking orders from international customers in Canada, United Kingdom, Germany and France. If your country is not serviced, please email us and let us know you wish to buy from us, and we will initiate the service.
INTERNATIONAL FIRST CLASS SHIPPING RATE
International customers may use any of the purchase buttons except those that are marked domestic only. If you wish to use First Class International Package Service for these items, please call or text David at 660-247-2738 and request instructions for this service.
 




























 
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PRODUCT PROCESSING TECHNIQUES
When you purchase CUSTOM FEATHERS products, you may see a white powder on the products or in the packaging. This is normal and it is used in processing wild turkey parts. As parts are removed from the wild turkey carcus (wings, tails, beards, feet etc.) as much flesh and fat is physically removed as possible. Immediately after fleshing, boarax, a white powder is applied to the fleshed area. This serves as a very effecient drying agent and also protects from pests invading the fleshed area. Borax is a harmeless powder found in most laundry sections of your local grocery store. It is one of the main ingredients found in laundry powder. You may shake, brush with a fine bristled brush or lightly vacuum to remove this powder.